Privacy Policy

Whimsy World Pte. Ltd. (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Information We Collect

We may collect and process the following types of personal data:

Personal Information: Name, email address, contact number, billing/shipping address
Order Information: Purchase history, product preferences, delivery information
Account Data: Login credentials (if applicable), wishlist, cart items
Payment Details: Through secure third-party processors (we do not store card info)
Technical Data: IP address, browser type, device information, cookies

We do not knowingly collect personal data directly from children under the age of 13 without parental consent.

2. How We Use Your Data

Your data is used to:

Process orders and deliver products
Respond to inquiries or support requests
Send updates about orders, new products, promotions
Personalize your shopping experience
Improve our Website and services
Comply with legal obligations

3. Disclosure of Information

We may share your data with trusted third parties only when necessary, such as:

Payment gateway providers
Logistics/delivery partners
IT service providers (hosting, analytics)
Legal or regulatory authorities (if required by law)

Your data will never be sold or rented to third parties.

4. Cookies and Analytics

Our Website uses cookies to enhance your browsing experience and track usage. These include:

Essential cookies (e.g., for login, cart)
Performance cookies (e.g., Google Analytics)

You can manage cookie preferences via your browser settings.

5. Data Protection and Retention

We implement appropriate technical and organizational measures to safeguard your data. Personal data is retained only for as long as necessary to fulfill the purpose for which it was collected or as required by law.

6. Your Rights

Under Singapore’s PDPA, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Withdraw consent at any time
Request deletion of your data (subject to conditions)

To exercise your rights, contact us using the details below.

7. Third-Party Sites

Our Website may contain links to other sites. We are not responsible for the privacy practices or content of these external sites.